.page-index-customer-service-pledge {
  font-family: 'Arial', sans-serif;
  color: #2C3E50; /* Dark blue-grey for main text */
  line-height: 1.6;
  background-color: #f8f9fa;
}

.page-index-customer-service-pledge__container {
  max-width: 1200px;
  margin: 0 auto;
  padding: 0 20px;
}

.page-index-customer-service-pledge__hero-section {
  background: linear-gradient(135deg, #C0392B 0%, #2C3E50 100%);
  color: #ffffff;
  padding: 100px 0;
  text-align: center;
  position: relative;
  overflow: hidden;
}

.page-index-customer-service-pledge__hero-title {
  font-size: 3.2em;
  margin-bottom: 20px;
  font-weight: bold;
  color: #ffffff;
  text-shadow: 2px 2px 4px rgba(0, 0, 0, 0.3);
}

.page-index-customer-service-pledge__hero-subtitle {
  font-size: 1.3em;
  max-width: 800px;
  margin: 0 auto 40px auto;
  color: rgba(255, 255, 255, 0.9);
}

.page-index-customer-service-pledge__cta-button {
  display: inline-block;
  background-color: #F39C12; /* Emphasize color */
  color: #ffffff;
  padding: 15px 35px;
  border-radius: 50px;
  text-decoration: none;
  font-size: 1.1em;
  font-weight: bold;
  transition: background-color 0.3s ease, transform 0.3s ease;
  border: none;
  cursor: pointer;
}

.page-index-customer-service-pledge__cta-button:hover {
  background-color: #e67e22;
  transform: translateY(-3px);
}

.page-index-customer-service-pledge__section-title {
  font-size: 2.5em;
  color: #C0392B; /* Primary color for main titles */
  text-align: center;
  margin-bottom: 40px;
  padding-top: 60px;
  font-weight: bold;
}

.page-index-customer-service-pledge__section-description {
  font-size: 1.1em;
  color: #2C3E50;
  text-align: center;
  margin-bottom: 30px;
  max-width: 900px;
  margin-left: auto;
  margin-right: auto;
}

.page-index-customer-service-pledge__section-description--bottom {
  margin-top: 40px;
  margin-bottom: 0;
}

.page-index-customer-service-pledge__principles-section,
.page-index-customer-service-pledge__service-channels-section,
.page-index-customer-service-pledge__responsible-gaming-section,
.page-index-customer-service-pledge__feedback-section,
.page-index-customer-service-pledge__app-download,
.page-index-customer-service-pledge__why-choose,
.page-index-customer-service-pledge__faq-section {
  padding: 80px 0;
  background-color: #ffffff;
  margin-bottom: 20px;
  border-radius: 8px;
  box-shadow: 0 4px 15px rgba(0, 0, 0, 0.05);
}

.page-index-customer-service-pledge__principles-section {
  background-color: #fdfdfd;
}

.page-index-customer-service-pledge__principles-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
  gap: 30px;
  margin-top: 50px;
}

.page-index-customer-service-pledge__principle-item {
  text-align: center;
  padding: 30px;
  background-color: #f4f4f4;
  border-radius: 10px;
  box-shadow: 0 2px 10px rgba(0, 0, 0, 0.05);
  transition: transform 0.3s ease, box-shadow 0.3s ease;
}

.page-index-customer-service-pledge__principle-item:hover {
  transform: translateY(-5px);
  box-shadow: 0 5px 20px rgba(0, 0, 0, 0.1);
}

.page-index-customer-service-pledge__principle-icon {
  width: 70px;
  height: 70px;
  margin-bottom: 20px;
  filter: drop-shadow(0 4px 8px rgba(192, 57, 43, 0.3));
}

.page-index-customer-service-pledge__principle-heading {
  font-size: 1.5em;
  color: #C0392B;
  margin-bottom: 15px;
  font-weight: bold;
}

.page-index-customer-service-pledge__principle-text {
  font-size: 1em;
  color: #555;
}

.page-index-customer-service-pledge__channels-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
  gap: 30px;
  margin-top: 50px;
}

.page-index-customer-service-pledge__channel-item {
  text-align: center;
  padding: 30px;
  background-color: #fdfdfd;
  border: 1px solid #eee;
  border-radius: 10px;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.03);
}

.page-index-customer-service-pledge__channel-icon {
  width: 60px;
  height: 60px;
  margin-bottom: 20px;
  filter: drop-shadow(0 3px 6px rgba(44, 62, 80, 0.2));
}

.page-index-customer-service-pledge__channel-heading {
  font-size: 1.4em;
  color: #2C3E50;
  margin-bottom: 10px;
  font-weight: bold;
}

.page-index-customer-service-pledge__channel-text {
  font-size: 0.95em;
  color: #666;
  margin-bottom: 20px;
}

.page-index-customer-service-pledge__channel-button {
  display: inline-block;
  background-color: #C0392B;
  color: #ffffff;
  padding: 10px 25px;
  border-radius: 30px;
  text-decoration: none;
  font-size: 0.9em;
  font-weight: bold;
  transition: background-color 0.3s ease;
}

.page-index-customer-service-pledge__channel-button:hover {
  background-color: #a52d21;
}

.page-index-customer-service-pledge__responsible-gaming-section {
  background-color: #f4f4f4;
}

.page-index-customer-service-pledge__responsible-gaming-list {
  list-style: none;
  padding: 0;
  max-width: 800px;
  margin: 40px auto;
}

.page-index-customer-service-pledge__responsible-gaming-list li {
  background-color: #ffffff;
  padding: 15px 25px;
  margin-bottom: 15px;
  border-radius: 8px;
  display: flex;
  align-items: center;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.05);
  font-size: 1.1em;
  color: #2C3E50;
}

.page-index-customer-service-pledge__list-icon {
  color: #C0392B;
  font-size: 1.4em;
  margin-right: 15px;
  font-weight: bold;
}

.page-index-customer-service-pledge__responsible-gaming-text {
  font-size: 1.05em;
  color: #555;
  text-align: center;
  margin-top: 30px;
}

.page-index-customer-service-pledge__cta-button--secondary {
  background-color: #2C3E50;
  margin-top: 30px;
}

.page-index-customer-service-pledge__cta-button--secondary:hover {
  background-color: #1a242f;
}

.page-index-customer-service-pledge__feedback-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
  gap: 30px;
  margin-top: 50px;
}

.page-index-customer-service-pledge__feedback-item {
  background-color: #fdfdfd;
  padding: 30px;
  border-radius: 10px;
  box-shadow: 0 4px 15px rgba(0, 0, 0, 0.08);
  text-align: center;
}

.page-index-customer-service-pledge__feedback-avatar {
  width: 80px;
  height: 80px;
  border-radius: 50%;
  object-fit: cover;
  margin-bottom: 20px;
  border: 3px solid #C0392B;
}

.page-index-customer-service-pledge__feedback-text {
  font-style: italic;
  color: #444;
  margin-bottom: 15px;
  font-size: 1.05em;
}

.page-index-customer-service-pledge__feedback-author {
  font-weight: bold;
  color: #C0392B;
}

.page-index-customer-service-pledge__final-cta {
  background-color: #2C3E50;
  color: #ffffff;
  padding: 80px 0;
  text-align: center;
}

.page-index-customer-service-pledge__final-cta-title {
  font-size: 2.8em;
  margin-bottom: 20px;
  font-weight: bold;
  color: #ffffff;
}

.page-index-customer-service-pledge__final-cta-description {
  font-size: 1.2em;
  max-width: 800px;
  margin: 0 auto 40px auto;
  color: rgba(255, 255, 255, 0.9);
}

.page-index-customer-service-pledge__button-group .page-index-customer-service-pledge__cta-button {
  margin: 0 15px;
}

.page-index-customer-service-pledge__cta-button--outline {
  background-color: transparent;
  border: 2px solid #F39C12;
  color: #F39C12;
}

.page-index-customer-service-pledge__cta-button--outline:hover {
  background-color: #F39C12;
  color: #ffffff;
}

.page-index-customer-service-pledge__app-download {
  text-align: center;
  background-color: #fdfdfd;
}

.page-index-customer-service-pledge__qr-code-image {
  width: 200px;
  height: 200px;
  margin: 40px auto;
  border: 5px solid #C0392B;
  border-radius: 10px;
  box-shadow: 0 8px 20px rgba(0, 0, 0, 0.15);
}

.page-index-customer-service-pledge__app-links {
  display: flex;
  justify-content: center;
  gap: 20px;
  margin-top: 30px;
  flex-wrap: wrap;
}

.page-index-customer-service-pledge__app-button {
  display: flex;
  align-items: center;
  padding: 15px 30px;
  border-radius: 50px;
  text-decoration: none;
  font-size: 1.1em;
  font-weight: bold;
  transition: background-color 0.3s ease, transform 0.3s ease;
}

.page-index-customer-service-pledge__app-button img {
  width: 24px;
  height: 24px;
  margin-right: 10px;
}

.page-index-customer-service-pledge__app-button--ios {
  background-color: #2C3E50;
  color: #ffffff;
}

.page-index-customer-service-pledge__app-button--ios:hover {
  background-color: #1a242f;
  transform: translateY(-3px);
}

.page-index-customer-service-pledge__app-button--android {
  background-color: #C0392B;
  color: #ffffff;
}

.page-index-customer-service-pledge__app-button--android:hover {
  background-color: #a52d21;
  transform: translateY(-3px);
}

.page-index-customer-service-pledge__why-choose-list {
  list-style: none;
  padding: 0;
  max-width: 900px;
  margin: 40px auto;
  display: grid;
  grid-template-columns: 1fr;
  gap: 15px;
}

.page-index-customer-service-pledge__why-choose-list li {
  background-color: #f4f4f4;
  padding: 20px 25px;
  border-left: 5px solid #C0392B;
  border-radius: 8px;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.03);
  font-size: 1.05em;
  color: #2C3E50;
  display: flex;
  align-items: flex-start;
}

.page-index-customer-service-pledge__why-choose-list li strong {
  color: #C0392B;
}

.page-index-customer-service-pledge__faq-section {
  background-color: #fdfdfd;
}

.page-index-customer-service-pledge__faq-list {
  max-width: 900px;
  margin: 50px auto 0 auto;
}

.page-index-customer-service-pledge__faq-item {
  background-color: #ffffff;
  margin-bottom: 15px;
  padding: 20px 25px;
  border-radius: 8px;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.05);
  cursor: pointer;
  transition: background-color 0.3s ease;
}

.page-index-customer-service-pledge__faq-item:hover {
  background-color: #f8f8f8;
}

.page-index-customer-service-pledge__faq-question {
  font-size: 1.2em;
  color: #C0392B;
  margin-bottom: 10px;
  font-weight: bold;
  position: relative;
  padding-right: 30px;
}

.page-index-customer-service-pledge__faq-question::after {
  content: '+';
  position: absolute;
  right: 0;
  top: 0;
  font-size: 1.2em;
  color: #2C3E50;
  transition: transform 0.3s ease;
}

.page-index-customer-service-pledge__faq-item.active .page-index-customer-service-pledge__faq-question::after {
  content: '-';
  transform: rotate(180deg);
}

.page-index-customer-service-pledge__faq-answer {
  font-size: 1em;
  color: #555;
  padding-left: 10px;
  display: none; /* Hidden by default */
}

.page-index-customer-service-pledge__faq-item.active .page-index-customer-service-pledge__faq-answer {
  display: block; /* Show when active */
}

/* Responsive Design */
@media (max-width: 992px) {
  .page-index-customer-service-pledge__hero-title {
    font-size: 2.8em;
  }
  .page-index-customer-service-pledge__section-title {
    font-size: 2em;
  }
  .page-index-customer-service-pledge__principles-grid,
  .page-index-customer-service-pledge__channels-grid,
  .page-index-customer-service-pledge__feedback-grid {
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
  }
}

@media (max-width: 768px) {
  .page-index-customer-service-pledge__hero-title {
    font-size: 2.2em;
  }
  .page-index-customer-service-pledge__hero-subtitle {
    font-size: 1.1em;
  }
  .page-index-customer-service-pledge__section-title {
    font-size: 1.8em;
  }
  .page-index-customer-service-pledge__principles-grid,
  .page-index-customer-service-pledge__channels-grid,
  .page-index-customer-service-pledge__feedback-grid {
    grid-template-columns: 1fr;
  }
  .page-index-customer-service-pledge__button-group {
    flex-direction: column;
    gap: 15px;
  }
  .page-index-customer-service-pledge__cta-button {
    width: 80%;
    margin: 0 auto;
  }
  .page-index-customer-service-pledge__app-links {
    flex-direction: column;
    align-items: center;
  }
  .page-index-customer-service-pledge__app-button {
    width: 80%;
    justify-content: center;
  }
  .page-index-customer-service-pledge__why-choose-list li {
    font-size: 1em;
  }
}

@media (max-width: 480px) {
  .page-index-customer-service-pledge__hero-title {
    font-size: 1.8em;
  }
  .page-index-customer-service-pledge__hero-section,
  .page-index-customer-service-pledge__principles-section,
  .page-index-customer-service-pledge__service-channels-section,
  .page-index-customer-service-pledge__responsible-gaming-section,
  .page-index-customer-service-pledge__feedback-section,
  .page-index-customer-service-pledge__app-download,
  .page-index-customer-service-pledge__why-choose,
  .page-index-customer-service-pledge__faq-section {
    padding: 60px 0;
  }
  .page-index-customer-service-pledge__cta-button {
    font-size: 1em;
    padding: 12px 25px;
  }
  .page-index-customer-service-pledge__section-title {
    font-size: 1.5em;
  }
  .page-index-customer-service-pledge__principle-heading,
  .page-index-customer-service-pledge__channel-heading {
    font-size: 1.3em;
  }
  .page-index-customer-service-pledge__app-button {
    font-size: 0.9em;
    padding: 12px 20px;
  }
}